Customer care
Delivering outstanding customer care is not only a passion of ours, but has been the foundation of M.J.Lane Decorating’s success. Our reputation for delivering a higher than expected service has not only earned us a reputation locally, but has not gone unnoticed by Dulux, who have used Morley on numerous occasions in their national advertising.
Exceptional customer care is something we all deserve, appreciate, and should always receive.
Customer’s feedback (Bosham)
“Very happy with the high quality of work and excellent customer service.”
Full protection of your furniture, fixtures and surfaces
For us, adequate protection of your furniture is a must. By wrapping furniture in plastic, and with the best masking tapes ensures not one drop of stray paint will come in contact with your valuable possessions.
Customer’s feedback (Warblington)
“Results even better than expected, precious and fragile belongings treated with great care and attention.”
Customer’s feedback (Emsworth)
“Decorator was very knowledgeable, friendly, tidy, clean and respectful of our house. With use of protective coverings for furniture, bathroom fittings etc.”
Customer’s feedback (Emsworth)
“They took huge efforts to prepare, protect furniture and flooring, and the painting was then quick and high quality. The approach allowed us to get on with our day-to-day activities whilst leaving them to it. An excellent job, thank you.”
Dust free sanding,
95% less mess
Dust free sanding equipment, albeit an extremely expensive investment, has been essential in increasing our level of care when we work in customer’s homes. No matter how well you close and seal doors, without this equipment dust both falls and travels. This can then be picked up underfoot, or can carry through the air. With our equipment, 95% of the dust gets extracted, and you can even leave the doors open, as the dust is contained and bagged.
Customer’s feedback (Emsworth)
"Very efficient in preparing room for decorating - little or no mess involved - all goods completely covered. Excellent result."
Customer’s feedback (Emsworth)
"This company did an excellent job from start to finish. The estimate was comprehensively presented and the price very reasonable. Morley Lane and his assistant Sam painted our hall, stairs and landing within the time scale specified and did an excellent professional job. We were particularly impressed how clean and tidy they were. We would strongly recommend this company to other people."
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We turn up on time and when we said we would.
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Our technical skills have been independently checked.
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We are subject to regular on-site inspections by Dulux.
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Our trading records, insurance and financial status, are checked.
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We are trading standards approved.
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We are part of Trustmark, who are recommended by Age UK.
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We take our rubbish away and are non-smokers.
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You are guaranteed trustworthy trading practices, financial dealings, outstanding customer care and satisfaction.
It all comes down to the little,
but essential things
Customer’s feedback (Lovedean)
“Turned up as agreed. Kept me informed of planned work every day. Tidied up after work every day and gave me helpful little tips.”
Customer’s feedback (Chichester)
“Excellent, such attention to detail, carried out all my requests with such courtesy and patience. A perfect finish.”
Customer’s feedback (Hambrook)
“All work completed within four days to a very good standard. Very efficient working. All furniture well protected and replaced in position at end of job. Morley and Sam carried out the work and both were very courteous and friendly. First time we have had tradesmen to carry out decorating tasks (usually DIY) but very pleased we did.”
Customer’s feedback (Prinsted)
“Highly Professional service with an excellent standard of workmanship, communication with customer and neighbours. Extremely courteous, exceptionally tidy and a pleasure to have around. I thoroughly recommend”